CubeSmart Self Storage at 41-06 Delong Street, Flushing, Queens, New York.

I went today , 9/24, and waited on line. When it was my turn, J. Wang, showed me the unit. Then he started the paperwork. Then, all of a sudden he said he made a mistake and gave me the wrong unit and will change it. I said, it is fine. Instead of helping me and finish my paperwork, HE STARTED TO HELP THE NEXT ONE IN LINE, then asked someone to help me. I HAVE TO WAIT FOR MY TURN AGAIN. Then, when I saw the other unit, he was helping the 3rd person in line behind me before instead of taking care of me! I told him we were first and rushing because my sister is leaving for New Zealand and my brother to London in few hours, plus my niece, with her 2 small kids were waiting in the car, plus my elderly mother were waiting! Then, he was on the phone helping the 3rd person in line. My sister came down from the car and started to complain and he finally told the person in line that we were there first!!!! AND MY SISTER TOLD ME, JUST GO AND DON't GO HERE ANYMORE! VERY VERY BAD SERVICE! I DO NOT RECOMMEND THIS PLACE!!!

It is now 4/10/18. I would like to add additional information. The other manager, i forgot the name, called me right away after I left that review in September and gave me, a month free, and he left me message apologizing for the situation.

I also don’t need the storage now, so my account is cancelled and they gave me immediate refund for the month that I did not use.

I like the way it is easy for them to handle complaints like this. Thank you.