Marie's Pet Grooming at 180-08 Union Turnpike, Fresh Meadows, Queens, New York.

I’ve been going to Marie’s for over a year now. At first, the service was incredible. However, as I continued going there, the service began to decline. My dog started to get cuts on his paws. This wasn’t even a one time thing. It literally happens every time I went there. I took him last Saturday and it was the last straw. I got my dog back with cuts all over his back. He literally began bleeding from one of the big knicks he got. Every time I go there, I ask if they could trim the fur around his eyes and mouth and nothing was trimmed. I’m sorry but I’m not going back there again. I understand that a dog is different from a human, but I’m pretty sure I’m not paying someone to hurt my dog.

Well here is how it went. My wife makes the appointment I go to drop of our doggy. I explain to the lady what I want, she explained the different packages. We come to an agreement. Half hour later I get a call from her telling me that my dogs hair is very, very matted and it will cost $10 extra because they have to spend extra time on the dog. I ask how can she be so matted? Her hair is too short to be matted. She said again her is very matted all over. Again I say how can it be, her hair is very short as it is. The reason why we cut it so short to begin with was because it was matted. I said my dogs hair is too short to be matted. She said your dogs hair is not that short for the kind of breed it is. I said what are you talking about, my dogs hair can grow very long. She said hold on let me put the groomer on the phone. Some guy gets on the phone and he starts with the your dogs hair is very matted and we have to shave it down. I said my dogs hair is too short to be matted but still he insisted. Finally I ask "what dog are you looking at"? He said it's a white Pom with cream around the ears and it's a boy. SMH. I tell him my dog is a girl. (a white Havanese). I heard silence on the phone. He doesn't say a word and puts the girl back on the phone. The girl asked me Um, what is your dogs name? I tell her my dogs name and she said, I think we called the wrong person. I say ok, thank you good bye. So, a couple hours later i get the call to pick her up. I get there and my baby comes out. She looks good smells good and doesn't seemed traumatized, great!. But the guy comes around the corner and asked the girl if she made a phone call to another customer. She said yes, I called him twice and even text him. He said let me see the card (customer info). He looks at the card and says to her "you wrote down the wrong number". He corrects the info and walks away without even greeting me as a new customer. She screams out at him "alright, I messed up, sorry". This place seems to do good work on there pets, that is why I dropped a $20 tip. A bit pricey but do good work but from what I can tell is that they are a somewhat new business in the area and are trying way to hard. I suggest to take a breath and get more organized. Otherwise my pet was fine. Not saying I won't use them again but just afraid my dog may be picked up by the wrong old lady LOLOL.