Prime Flight Aviation Services at La Guardia Airport, Flushing, Queens, New York.

Is it possible to give no stars? If so that's what they deserve. At American Airlines the Prime Serve staff is busy flexing their imaginary muscles on tired travelers. Recently I witnessed a school teacher with a large group who had paid for a number of other folks bags but whose own bag had been allowed on in Dallas be stopped because she got off the line for a split second to hand a child a boarding pass. She had already passed the prime flight attendant without a peep. Suddenly she stops on the rebound and tells her her bag is too big. TSA was ready to pass her through. At the gate later American was making an announcement that such bags could be tagged complimentary. Soon a prime flight manager arrived who did all the talking and would not allow anyone to get a word in edge wise, this teacher was responsible for 50 students who had already gone through. She was forced to go out and check a bag that would have been complimentary at the gate all because the prime flight person didn't see her the first time she went through and then felt she had to flex her muscles when she did see her. The teacher was willing to take her chances if the gate people required payment and TSA was ready to let her through. As stated American was making such bags complimentary at the gate. Such people have no place in customer service and it is not the first time I have witnessed such behavior with these tin badged sheriffs of the boarding lines. Safety is one thing arrogance is another. Somebody else needs to bid on this contract.